Free templates
Three messages that answer the questions before they're asked.
Send them through Airbnb chat: when the booking is confirmed, the day before check-in and the morning of check-out. Fill in the [brackets] once and save them as Airbnb quick replies.
1. When the booking is confirmed
Hi [Guest name]! Thank you for booking [Property name]. We're happy to host you. A few things before you arrive: • Check-in is from [2:00 PM] and check-out is by [11:00 AM]. • [Building rule, e.g. Please bring one valid ID per guest for the lobby.] • I'll send the door code and directions the day before you arrive. If you have questions, message me here on Airbnb anytime. [Your name]
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2. The day before check-in
Hi [Guest name]! See you tomorrow. Everything for your stay is on this page: check-in steps, Wi-Fi, house rules and our favourite places nearby: [your page link] The door code and Wi-Fi password are in the private section. Unlock it with this stay code: [STAY CODE] Getting here: [landmark and directions]. At the lobby, [what to tell the guard]. Safe travels! [Your name]
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3. The morning of check-out
Good morning, [Guest name]! Just a reminder that check-out is at [11:00 AM]. Before you go: • Switch off the aircon, lights and water heater • Leave used towels in the bathroom • Put the key back in the lockbox If you enjoyed your stay, we'd love a note on our guestbook wall for the next guests. Thank you for staying with us! [Your name]
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Keep it within Airbnb's rules
- Send these through Airbnb chat, not text or email.
- Don't ask guests for their phone number, email or social media.
- Don't ask for payments outside Airbnb, or for reviews anywhere but Airbnb.
- Your welcome page should be optional: guests must be able to get in without it.
Get the link and stay code ready to paste.
GoTuloy writes these messages for you with your page link and the current stay code, for Airbnb chat, Messenger and Viber.