Free templates

Bad news, told early and kindly.

Typhoons, brownouts and water schedules aren't your fault, but guests remember how you told them. Copy the message for what's happening, fill in the [brackets] and send it through Airbnb chat.

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1. A typhoon is coming

Send it a day or two ahead, as soon as PAGASA puts your area in the forecast track.

Hi [Guest name]! A quick heads-up: PAGASA expects [typhoon name] to bring strong rain and wind to [city or area] around [day].

Your booking is not affected, but please plan for it:
• Keep your phones and power banks charged.
• There's a flashlight at [where] and drinking water at [where].
• Bring in anything from the balcony and keep the windows closed.
• If you're thinking of changing your dates, message me here and we'll look at the options through Airbnb.

Stay safe, and I'll keep you posted.
[Your name]

2. A storm signal is raised during the stay

Hi [Guest name], PAGASA has raised Signal No. [number] over [area]. Please stay indoors as much as you can.

• The building's emergency exit is at [where].
• The building guard can be reached at [lobby phone or intercom].
• For emergencies, call 911.
• If water comes in at [the balcony door / a window], put towels down and message me. You won't be charged for storm damage you didn't cause.

I'm checking my messages here on Airbnb. Take care!
[Your name]

3. A brownout

Hi [Guest name]! The power is out in [the building / our area]. [Meralco / The building] says it should be back by [time, if known].

• There's a flashlight at [where] and a power bank at [where].
• The elevators may stop. Please use the stairs at [where].
• Keep the fridge closed so food stays cold.
• [What the building generator keeps running, or delete this line]

I'll message you as soon as I hear more. Sorry for the hassle!
[Your name]

4. A water interruption

Water companies usually announce these a few days ahead. Send it as soon as you see the schedule.

Hi [Guest name]! [Maynilad / Manila Water / the building] has announced a water interruption on [date], from [start time] to [end time].

• Please fill the [pail / containers] at [where] the night before.
• There are [number] bottles of drinking water at [where].
• When the water comes back, let the tap run for a minute until it's clear.

Sorry for the inconvenience, and thank you for understanding.
[Your name]

5. The elevator or another building facility is down

Hi [Guest name]! The building admin just told me that [the elevator / the pool / the parking ramp] is closed for [repairs / maintenance] until [date or time].

[What to use instead, e.g. Please use the service elevator at the back of the lobby.]

If this makes your stay harder, message me here and I'll see what I can do.
[Your name]

Tips

Send it before guests notice. A message that comes first reads as care; one that comes after a complaint reads as an excuse.
Keep a flashlight, a power bank and a few bottles of water in the unit, and say where they are.
Use Airbnb chat for these messages, so there's a record if dates or refunds come up later. Changes to a booking go through Airbnb.
Check official sources (PAGASA, your city's disaster office, the water and power company) before you send, and don't guess times you don't know.

Tell every guest at once.

On a GoTuloy page, the advisory banner puts the typhoon, brownout or water notice at the top for everyone who opens it, with an end date. No republishing needed.

Create your free page See a sample page

1. A typhoon is coming

2. A storm signal is raised during the stay

3. A brownout

4. A water interruption

5. The elevator or another building facility is down

Tips

More free resources

Airbnb house rules template for the Philippines

Airbnb welcome message templates

Early check-in, late check-out and luggage drop: reply templates

Tell every guest at once.